AgilaPlay Terms and Conditions – Rules and Platform Policy

Welcome to AgilaPlay. By accessing and using any part of the AgilaPlay platform — including the website at agilaplay.net, any associated mobile-optimised pages, or any games, betting markets, promotional offers, and support services available through the platform — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

These Terms and Conditions form a legally binding agreement between you (the member) and AgilaPlay. If you do not agree with any part of these terms, please do not register an account or use the platform. AgilaPlay reserves the right to update or amend these Terms and Conditions at any time. Continued use of the platform after any such amendment constitutes your acceptance of the updated terms.

If you have questions about any clause in these Terms and Conditions before registering, please contact the AgilaPlay support team before creating an account.

To register and maintain an active account on AgilaPlay, you must meet all of the following eligibility criteria at the time of registration and throughout your continued use of the platform:

• You must be at least 18 years of age. AgilaPlay strictly prohibits use by minors. If you are under 18 years old, you are not permitted to access, register for, or use any part of the AgilaPlay platform under any circumstances.
• You must be located in and a resident of the Philippines. AgilaPlay's services are intended for Filipino residents and are not offered to persons in jurisdictions where online gambling is prohibited or restricted.
• You must have the legal capacity to enter into a binding agreement. Persons under legal guardianship or those who have been court-ordered to refrain from gambling activities are not eligible.
• You must not be a current or former self-excluded member who has not yet completed an active self-exclusion period.
• You must not be a current employee, contractor, or immediate family member of an employee of AgilaPlay or any of its affiliated companies and service providers.

AgilaPlay reserves the right to request proof of age and residency at any time. Failure to provide satisfactory documentation may result in temporary suspension of your account until verification is complete.

Each eligible person may only hold one account on AgilaPlay. Creating duplicate or multiple accounts — including accounts held under different names, email addresses, payment methods, or device identifiers — is strictly prohibited and will result in the closure of all associated accounts and potential forfeiture of any funds held within them.

When registering for an AgilaPlay account, you agree to:

• Provide accurate, truthful, and complete registration information, including your legal full name, date of birth, residential address in the Philippines, and a valid contact email address.
• Keep your registration information up to date at all times. Notify AgilaPlay promptly if any of your details change.
• Choose a strong, unique password for your account and never share your login credentials with any third party.
• Be solely responsible for all activity that takes place within your account, including bets placed and withdrawals requested.
• Notify AgilaPlay immediately if you suspect your account has been accessed without your authorisation.

AgilaPlay will never ask you for your password by email, phone, or any other communication channel. If you receive such a request claiming to be from AgilaPlay, please treat it as fraudulent and report it immediately.

All transactions on AgilaPlay are conducted in Philippine Peso (₱). AgilaPlay accepts deposits via the following Philippine payment methods:

• GCash
• Maya (PayMaya)
• GrabPay
• Coins.ph
• InstaPay and PESONet bank transfers
• BDO, BPI, and UnionBank online banking
• Visa and Mastercard bank cards

You may only deposit funds from payment methods registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension and return of funds to the originating payment source.

Minimum deposit amounts and any applicable processing times are displayed within the Deposit section of your AgilaPlay account. These may vary by payment method.

Withdrawals are processed to the same payment method used for the most recent deposit, where technically possible. AgilaPlay reserves the right to conduct identity verification before processing any withdrawal. Withdrawal requests are typically processed within the timeframes displayed at the time of request, which will vary by payment method. AgilaPlay is not responsible for delays caused by third-party payment processors.

Funds deposited into your AgilaPlay account are held for your use on the platform. AgilaPlay does not pay interest on account balances. Inactive account balances may be subject to an administrative charge after a period of prolonged inactivity as defined in the AgilaPlay account management policy, which will be communicated to you in advance.

AgilaPlay offers a range of promotional offers including welcome bonuses, deposit match bonuses, free bets, cashback rebates, reload bonuses, and referral rewards. All promotions are subject to the following general conditions, in addition to any specific terms attached to each individual offer:

• Bonuses are available to eligible registered members only. New member bonuses are available to first-time registrants who have not previously held an AgilaPlay account.
• All bonus funds are subject to wagering requirements before they can be withdrawn. The applicable wagering requirement for each promotion is stated clearly in that promotion's specific terms. Bonus funds that have not met the wagering requirement cannot be withdrawn as cash.
• Bonuses are valid for the time period stated in each promotion's terms. Unused bonus funds and incomplete wagering progress expire at the end of the valid period.
• AgilaPlay reserves the right to withdraw or modify any promotion at any time. Where a promotion is withdrawn while a member is actively using it, the existing terms will generally be honoured for that active period, but AgilaPlay reserves discretion in exceptional circumstances.
• Only one bonus may be active at a time unless AgilaPlay's promotional terms specifically state otherwise for a particular offer.
• Bonus abuse — including but not limited to creating multiple accounts to claim the same offer, using bonus funds in a manner designed to arbitrage wagering requirements without genuine play, or coordinating with other accounts — will result in bonus forfeiture and account action.
• Withdrawing real-money funds before completing active bonus wagering requirements may result in the forfeiture of the active bonus and any wagering progress associated with it.

All bets placed on AgilaPlay are subject to the specific rules applicable to each sport, market, or game type. These rules are made available within the relevant sections of the platform. By placing a bet or participating in any game on AgilaPlay, you confirm that you have read and understood the applicable rules for that activity.

General betting rules applicable across all AgilaPlay products include:

• All bets are final once confirmed. Bets cannot be changed, cancelled, or refunded after confirmation, except in circumstances defined within the rules of a specific market (e.g., event cancellation, void match conditions).
• In the event of a technical failure during a bet or game session, AgilaPlay will review the situation and determine the outcome based on available data. AgilaPlay's decision in such matters is final.
• AgilaPlay reserves the right to void bets placed on markets where a pricing error has occurred, including situations where odds were published incorrectly due to technical or human error.
• AgilaPlay monitors all account activity for irregular betting patterns. Accounts displaying patterns consistent with arbitrage betting, matched betting in a manner that violates promotional terms, or coordinated abuse of odds errors may have bets voided and accounts restricted.
• Minimum and maximum bet limits apply across all markets and games. Current limits are displayed within the platform at the point of placing a bet.

For live casino games at AgilaPlay, the rules of each specific game as presented by the live dealer or game interface take precedence. All live game results are final as determined by the dealer and verified by the game system.

The following activities are strictly prohibited on AgilaPlay. Any member found to have engaged in prohibited conduct will face immediate account suspension, forfeiture of relevant balances, and may be reported to relevant authorities where applicable:

• Fraud and misrepresentation — providing false registration information, impersonating another person, or using a stolen or fraudulent payment method.
• Money laundering — using AgilaPlay to process, transfer, or conceal proceeds of illegal activity. AgilaPlay is committed to full compliance with applicable anti-money laundering regulations.
• Collusion — coordinating with other players in poker or other competitive games to gain an unfair advantage over opponents.
• Use of automated software — deploying bots, scripts, or automated tools to place bets, interact with games, or exploit any aspect of the AgilaPlay platform.
• Hacking and unauthorised access — attempting to access the AgilaPlay system beyond your authorised account, probing for vulnerabilities, or interfering with the platform's normal operation.
• Chip dumping — deliberately losing chips or funds to another account in order to transfer value between accounts in a manner that circumvents normal platform processes.
• Exploiting system errors — knowingly taking advantage of technical glitches, pricing errors, or software faults. AgilaPlay expects members to report such issues rather than exploit them.

AgilaPlay reserves the right to suspend, restrict, or permanently close any account at any time and without advance notice in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions
• Suspected fraudulent activity, money laundering, or collusion
• Failure to complete identity verification within a reasonable time period when requested
• Discovery that the member does not meet the eligibility requirements set out in Section 2
• Concerns about problem gambling or requests for self-exclusion

Where an account is suspended pending investigation, AgilaPlay will communicate the reason and expected timeline to the member via their registered email address, except where doing so would prejudice an ongoing investigation.

You may request to close your AgilaPlay account at any time by contacting support. Any real-money balance remaining in your account at the time of closure will be returned to you via your verified payment method, subject to completion of any applicable identity verification and provided no terms violations are associated with the account.

AgilaPlay is committed to promoting responsible gambling. Gambling should be an enjoyable recreational activity, not a source of financial stress or personal harm. AgilaPlay provides the following responsible gaming tools to all registered members:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit into your account.
• Loss limits — restrict how much you can lose in a given period.
• Session reminders — receive notifications after playing for a defined period of time.
• Self-exclusion — temporarily or permanently block access to your account. Self-exclusion takes effect immediately and cannot be reversed for the duration of the exclusion period.

If you believe that your gambling has become problematic, or if someone you know is struggling with gambling-related issues, please visit the AgilaPlay Responsible Gaming page for guidance, tools, and links to support services available in the Philippines.

All content on the AgilaPlay platform — including but not limited to the AgilaPlay brand name and logo, website design and layout, software, graphics, text, game content, and promotional materials — is the exclusive property of AgilaPlay or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the AgilaPlay platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, or distribute any AgilaPlay content without prior written consent
• Modify, adapt, or create derivative works based on AgilaPlay's platform or content
• Use AgilaPlay's brand, name, or marks in any manner not expressly authorised
• Scrape, extract, or systematically collect data from the AgilaPlay platform

To the maximum extent permitted by applicable law, AgilaPlay is not liable for:

• Any losses arising from your participation in games or sports betting, whether arising from technical faults, network issues, or the outcomes of bets
• Loss of data, loss of profits, or any indirect or consequential losses arising from your use of the platform
• Delays or failures in performance caused by circumstances beyond AgilaPlay's reasonable control, including telecommunications failures, internet outages, or acts of government
• Third-party website content that may be linked from or reference AgilaPlay

AgilaPlay's liability to you in connection with any single incident or series of connected incidents shall not exceed the total amount of real-money funds held in your account at the time of the incident giving rise to the claim.

Nothing in these Terms and Conditions limits AgilaPlay's liability for fraud, gross negligence, or any other liability that cannot be limited under Philippine law.

AgilaPlay collects and processes personal data in connection with the operation of the platform and your account. The types of data collected, the purposes for which it is processed, and your rights in relation to your data are all described in the AgilaPlay Privacy Policy.

By registering for an AgilaPlay account, you acknowledge that your personal data will be processed in accordance with the Privacy Policy. You have the right to access, correct, and in certain circumstances request deletion of your personal data. Details on exercising these rights are available in the Privacy Policy.

AgilaPlay will not sell your personal data to third parties for their own marketing purposes. Data may be shared with third-party service providers who assist in operating the platform — including payment processors, identity verification services, and fraud prevention systems — strictly on a need-to-know basis and subject to appropriate data protection agreements.

AgilaPlay reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. When material changes are made, AgilaPlay will provide reasonable notice to registered members via email to the address on record and/or via a notification displayed on the platform upon login.

It is your responsibility to review the Terms and Conditions periodically. The date at the top of this page reflects when the terms were last updated. Continued use of AgilaPlay after the effective date of any update constitutes your acceptance of the revised Terms and Conditions.

If you do not agree with updated Terms and Conditions, you should stop using the platform and may request account closure via AgilaPlay support. Your real-money balance will be returned to you subject to the applicable terms at the time of closure.

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any dispute arising out of or in connection with these Terms and Conditions, or your use of the AgilaPlay platform, shall be subject to the jurisdiction of the appropriate courts of the Philippines.

Before initiating any formal dispute, members are encouraged to contact the AgilaPlay support team directly to seek an informal resolution. AgilaPlay takes all member complaints seriously and will make reasonable efforts to address concerns promptly and fairly.

In the event that an informal resolution cannot be reached, the matter may be escalated through the formal dispute process outlined in AgilaPlay's complaint handling procedure, details of which are available from the support team.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any other aspect of the AgilaPlay platform, please contact the support team:

• Email: support@agilaplay.net
• Support hours: Philippine time zone

For questions specifically related to your account, please log in and use the in-platform support channel for the fastest response. For questions about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page or contact support directly.